Overview
At Trueartisticai.world, we create custom, handmade stationery designed specifically for each client. Due to the personalized nature of our work, our return and refund policy differs from standard retail policies. This policy outlines the circumstances under which returns, exchanges, and refunds may be available.
Custom Orders
Non-Returnable Items
Because all our products are custom-made to your specifications, they are generally non-returnable and non-refundable once production has begun. This includes:
- Custom-designed invitations and cards
- Personalized calligraphy work
- Commissioned watercolor illustrations
- Embossed or foil-stamped items
- Any other bespoke stationery products
Cancellation Policy
Before Design Approval
If you need to cancel your order before approving the final design:
- You may receive a full refund minus a 15% administrative and design consultation fee
- Cancellation must be requested in writing via email
- Refunds will be processed within 10 business days
After Design Approval
Once you have approved the final design and production has commenced:
- Deposits are non-refundable as materials have been purchased and work has begun
- No cancellations or changes can be accommodated
- You remain responsible for the full order amount
Quality Issues and Defects
Our Quality Commitment
We take pride in our craftsmanship and inspect every item before delivery. However, if you receive items with genuine defects or quality issues, please contact us within 7 days of receipt.
What Constitutes a Defect
We will replace or refund items with the following issues:
- Incorrect information printed or lettered (errors made by us, not client-provided content)
- Significant damage during shipping (with proper photographic documentation)
- Missing items from your order
- Severe misalignment or printing errors that affect usability
- Wrong quantity delivered
What Is NOT Considered a Defect
As handmade, artisan products, the following are not considered defects:
- Slight variations in color due to different computer screens or printing batches
- Minor differences in calligraphy stroke weight or flourish placement
- Natural variations in paper texture or finish
- Subtle imperfections inherent in handmade work (wabi-sabi aesthetic)
- Color differences between proofs and final products
Damaged or Lost Shipments
Reporting Damage
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photographs of the damaged items and packaging
- Keep all original packaging for inspection
- We will file a claim with the shipping carrier and arrange replacement or refund
Lost Packages
If your package is marked as delivered but you did not receive it:
- Contact us within 3 business days
- We will initiate a trace with the shipping carrier
- If the package cannot be located, we will work with you to find a solution
- Insurance claims may apply for high-value orders
Client Error
Information Provided by Client
We rely on you to provide accurate information for your custom orders. We are not responsible for errors in:
- Names, dates, addresses, or other text you provide
- Client-supplied images or logos
- Client-approved proofs with errors
If you approve a proof with errors and request reprints, standard reprinting fees will apply.
Rush Orders
Rush order fees are non-refundable once work has begun, even if you later decide to cancel the order. Rush timelines are estimates and delays due to unforeseen circumstances are not eligible for refunds, though we will work diligently to meet your deadline.
Sample Kits
Sample kits of paper stocks, printing techniques, or color swatches are non-refundable once shipped, as they are provided at discounted rates for your evaluation.
Replacement Policy
If we determine that a replacement is warranted due to our error or defect:
- We will reproduce the affected items at no additional charge
- Rush production will be provided if needed for your event
- Shipping costs for replacement items will be covered by us
- Original defective items may need to be returned
Refund Process
When a refund is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days
- Your bank may take additional time to credit your account
- Partial refunds may apply depending on the situation
Special Circumstances
Event Cancellations
We understand that sometimes events need to be postponed or cancelled. If your event is cancelled:
- Contact us immediately to discuss your situation
- We may be able to pause production if notified early enough
- Completed work cannot be refunded but may be held for future use
- Each case will be evaluated individually
Studio Errors
In the rare event that we make an error:
- We will take full responsibility and provide immediate solutions
- Replacement items will be produced at no charge with rush production
- Additional compensation may be offered for significant inconvenience
Dispute Resolution
If you are not satisfied with your order, please contact us first so we can work together to find a solution. We are committed to ensuring your satisfaction and will make every reasonable effort to resolve any concerns.
Our goal is your complete satisfaction. We value every client relationship and will work with you in good faith to address any legitimate concerns about your custom stationery.
Contact Us
For questions about returns, refunds, or to report an issue with your order, please contact us at:
Trueartisticai.world
336 N Main St
Spearville, KS 67876
United States
Phone: +1 620 385 2651
Email: askuse@trueartisticai.world